This page explains how we collect, process, store, and protect personal and business information.
Last Updated: March 30, 2026
This Privacy Policy describes how Arihant Trading Company collects and handles information when you visit our website, submit forms, request quotations, or communicate with us for product enquiries and business transactions. We value trust and aim to process data responsibly, transparently, and only for lawful business purposes. By using this website, you agree to the practices described in this policy. If you do not agree with this policy, please discontinue use and contact us before sharing any personal information through web forms, phone, email, or other communication channels.
This policy applies to personal and business data collected through our website, quote forms, contact forms, product enquiry interactions, and direct communication initiated through phone, email, or messaging links provided on this website. It applies to visitors, customers, suppliers, distributors, and business prospects. This policy does not automatically apply to third-party platforms or external websites linked from our pages. Where a third-party service is involved, their own privacy terms may apply in addition to ours, and users should review them independently.
We may collect identity and contact information such as full name, phone number, email address, company name, business location, and message details submitted by you. For quotation and transaction processing, we may also collect billing details, delivery addresses, GST data, product requirements, and order history. On the technical side, we may record IP address, browser type, referring pages, approximate location metadata, session behavior, and device characteristics for analytics and security. We collect only data that is reasonably necessary for communication, service improvement, and business operations.
Information is collected directly when you provide it through forms, calls, emails, quote requests, and messages. We may also receive limited information indirectly through analytics tools, web server logs, anti-spam systems, and communication service providers. In business-to-business cases, some information may be shared by authorized representatives of your company. We do not intentionally collect sensitive personal data unless required by law or contract execution. If sensitive information is accidentally submitted, we request users to notify us so we can evaluate safe handling and minimization.
We process personal and business information to respond to enquiries, prepare quotations, confirm orders, coordinate logistics, provide after-sales support, and maintain service quality. Data is also used for fraud prevention, legal compliance, tax documentation, record keeping, and internal reporting. With appropriate legal basis, we may use contact details for relevant business updates, product announcements, or follow-up communication related to your interests. We do not use data for unrelated profiling or intrusive commercial exploitation. Every processing action is expected to align with legitimate and proportionate business requirements.
Our processing activities are generally based on one or more of the following grounds: your consent, pre-contractual communication requested by you, performance of business obligations, legal compliance, and legitimate commercial interest that does not override your rights. When consent is the basis, you may withdraw it for future processing by contacting us, subject to any mandatory retention obligations already triggered by transaction or law. Where data is required to execute quotation or order obligations, non-provision of key data may limit our ability to serve you effectively.
We do not sell personal data. We may share necessary information with trusted service providers such as transport partners, hosting vendors, communication platforms, accounting support, and technology tools, strictly to the extent required for business operation. We may also disclose data where legally required, including compliance with lawful requests, court directions, tax authorities, or anti-fraud investigations. Any data-sharing arrangement is expected to maintain confidentiality and security safeguards. Third parties are not authorized to use your data for unrelated purposes outside contracted services.
Business communication may include quote responses, order updates, dispatch details, payment reminders, technical clarifications, and product-related messages relevant to your enquiry history. Where promotional outreach is used, we try to keep communication relevant and limited. You may opt out of non-essential promotional messages by contacting us or using available unsubscribe instructions where technically feasible. Even if marketing communication is stopped, we may still contact you for transactional, compliance, safety, or account-related matters that are necessary for active business relations.
We use reasonable technical and organizational safeguards designed to protect data against unauthorized access, accidental loss, misuse, alteration, or disclosure. These safeguards may include access controls, limited data exposure, system monitoring, secure transport channels, password discipline, and periodic review of internal handling practices. However, no internet or storage system can be guaranteed as absolutely secure. Users should also take precautions, including safe device usage and careful sharing of information. If we identify a material security issue, we act promptly to contain risk and apply corrective controls.
We retain data only for as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, taxation, warranty, dispute, and audit requirements. Enquiry data may be retained for follow-up and service continuity within reasonable commercial duration. Transaction records may be retained for statutory periods as required by applicable law. Once retention is no longer necessary, data may be deleted, anonymized, or securely archived. Backup systems may retain copies temporarily, but these are governed by security and lifecycle policies.
Our website may use cookies and similar tools to understand traffic trends, maintain essential functionality, improve user experience, and support security monitoring. Analytics data is generally used in aggregated form to evaluate performance and identify website improvements. Some third-party services, including map embeds and external libraries, may place cookies subject to their own policies. You can manage cookie preferences through browser controls, though disabling certain technologies may reduce site functionality. For more details, please read our dedicated Cookie Policy page.
Depending on hosting infrastructure or technology providers, certain data processing activities may involve systems located outside your immediate region. Where such processing occurs, we aim to use providers with appropriate contractual and security standards. External platforms integrated into the website, such as map services or CDN resources, may process limited technical identifiers according to their own frameworks. We do not control every technical aspect of third-party infrastructure, but we evaluate vendors for reliability, business necessity, and practical data protection expectations before continued use.
Subject to applicable law, you may request access to data we hold about you, correction of inaccurate data, deletion where legally permissible, and restriction or objection in specific circumstances. You may also request withdrawal of consent for future non-essential processing where consent was the basis. To protect security and prevent unauthorized disclosure, we may verify identity before acting on requests. Some rights may be limited where legal retention obligations, contract performance requirements, or legitimate dispute handling grounds apply. We respond within a reasonable time frame.
Our website and business services are intended for commercial and professional interaction and are not directed at children. We do not knowingly collect personal data from minors as a target audience. If we become aware that data of a child has been submitted without appropriate legal basis, we will take suitable steps to remove or restrict such data subject to verification and legal obligations. Parents or guardians who believe a child has shared data with us may contact us immediately for review and action.
We may update this Privacy Policy when business practices, legal obligations, technology controls, or service models evolve. The revised version becomes effective when posted on this page with an updated date. We recommend periodic review so you remain informed about how your data is handled. If you have questions, concerns, or privacy requests, please reach us through the official contact channels listed on our website. We are committed to addressing genuine privacy concerns with clarity, fairness, and practical resolution.
Your continued use of our website and communication channels after policy updates indicates acceptance of the revised Privacy Policy, to the extent permitted by law.